城市轨道交通车站客运值班员岗位优化实践
高品明邓一帆钟冬梅黄婉薇
Post Optimization Practice of Urban Rail Transit Station Passenger Attendants
GAO PinmingDENG YifanZHONG DongmeiHUANG Wanwei
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作者信息:广州地铁集团有限公司， 510330，广州
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Affiliation:Guangzhou Metro Group Co., Ltd., 510330, Guangzhou, China
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关键词:
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Key words:
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DOI:10.16037/j.1007-869x.2020.07.037
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中图分类号/CLCN:F530.7
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栏目/Col:应用技术
摘要:
对客运值班员的岗位优化,不但可提升客运组织效率,同时可降低运营成本。通过分析客运值班员的岗位特点、职责及工作任务，制定优化方案，并试点票务工作组模式。客运值班员岗位的优化，实现了在值班站长小幅增加工时(0.68 h/站)的情况下，极大地减少客运值班员的工时(5.31 h/站),一条线路平均每天节约工时78.7 h;减少客运值班员共计22人，人员优化比例达27%。
Abstracts:
The optimization of station passenger attendant post can not only improve the efficiency of passenger transport organization, but also reduce the operation cost. Through analyzing the post characteristics, responsibilities and tasks of passenger attendants, an optimization scheme is formulated and the ticketing team working mode is tested. By optimizing the passenger attendant post, the working hours of passenger attendants (5.31 hours/station) are greatly reduced when the station master increases slightly the working hours (0.68 hours/station) . At the same time, one line could save 78.70 working hours/day on the average, reduce the number of passenger attendants by 22, and thus increasing the personnel optimum proportion by 27%.
引文 / Ref:
高品明，邓一帆，钟冬梅，等.城市轨道交通车站客运值班员岗位优化实践[J].城市轨道交通研究，2020，23（7）：172.
GAO Pinming，DENG Yifan，ZHONG Dongmei，et al.Post Optimization Practice of Urban Rail Transit Station Passenger Attendants[J].Urban mass transit，2020，23（7）：172.
GAO Pinming，DENG Yifan，ZHONG Dongmei，et al.Post Optimization Practice of Urban Rail Transit Station Passenger Attendants[J].Urban mass transit，2020，23（7）：172.
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