南京地铁数字化转型探索与实践
佘才高杨旭易危香呼雨欣付婷
Exploration and Practice of Nanjing Metro Digital Transformation
SHE CaigaoYANG XuYI WeixiangHU YuxinFU Ting
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作者信息:南京地铁集团有限公司
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Affiliation:Nanjing Metro Group Co., Ltd., 210008, Nanjing, China
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关键词:
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Key words:
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DOI:10.16037/j.1007-869x.2024.02.001
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中图分类号/CLCN:F530.7
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栏目/Col:百家论坛
摘要:
［目的］数字化转型已成为城市轨道交通企业由高速增长向高质量发展转变的必然趋势，因此需研究企业数字化转型的顶层设计、路径选择和实施策略。［方法］以南京地铁数字化转型实践为例，介绍了数字化规划顶层设计的步骤、工作内容、主要使用的方法和工具；分别从数字化底座层、数字化应用层、数字化服务层、安全防护体系、IT治理与管理体系5个层面阐述了南京地铁数字化转型总体架构及应用方案；介绍了南京地铁数字化转型实施策略。［结果及结论］南京地铁数字化转型以“客户为中心”，聚焦面向乘客幸福出行服务、面向决策者和管理者数智决策服务、面向员工的数字化协作服务等数字化应用场景，从顶层设计数字化转型总体架构及应用方案；通过制定科学、可行的实施路径，推动南京地铁向“数字化、网络化、智能化、智慧化”高质量发展。
Abstracts:
［Objective］ Digital transformation is an inevitable trend for urban rail transit enterprises during the shift from high-speed growth to high-quality development. It is necessary to study the top-level design, path selection, and implementation strategies for enterprise digital transformation. ［Method］ Taking the digital transformation practice of Nanjing Metro as example, the steps, working contents, main methods and tools used in the top-level design of digital planning are introduced. The overall framework and application schemes of Nanjing Metro digital transformation are expounded from five levels: digital base layer, digital application layer, digital service layer, security protection system, and IT governance and management system. The implementation strategy of Nanjing Metro digital transformation is made clear. ［Result & Conclusion］ Nanjing Metro digital transformation is ′customer-oriented′, focusing on digital application scenarios such as happy travel service for passengers, digital intelligent decision-making service for decision makers and managers, and digital collaboration service for employees. The overall architecture and application scheme of digital transformation is designed from the top level. By formulating a scientific and feasible implementation path, Nanjing Metro is advanced towards a ′digitalized, networking, intelligent, and smart′ high-quality development.
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