基于心理学视角的地铁枢纽站导视系统研究
王叶梅
Research on Metro Hub Station Wayfinding Systems from Psychological Perspective
WANG Yemei
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作者信息:上海健康医学院心理健康教育与咨询中心， 201318， 上海
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Affiliation:Mental Health Education and Consultation Center, Shanghai University of Medicine & Health Sciences, 201318, Shanghai, China
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Key words:
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DOI:10.16037/j.1007-869x.2024.02.015
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中图分类号/CLCN:U231-4
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栏目/Col:研究报告
摘要:
［目的］为了优化乘客乘坐地铁的心理体验，提升地铁的设计品质，以上海轨道交通为例，从心理学视角出发，对地铁枢纽站的导视系统进行研究。［方法］基于资料查阅和问卷调研，介绍了上海市域轨道交通枢纽站的导视系统现状；基于心理学视角，从视知觉性、理性与审美、认知地图等方面对地铁空间导视系统进行了分析；对上海轨道交通枢纽站的导视系统提出了改进建议。［结果及结论］上海轨道交通枢纽站特别是市域大型枢纽站，虽有地方标准和规范，但其标识系统规划尚不完全统一、标识设计还不太规范、国际化程度不高、标识设置欠缺合理性，特别是人性化设计方面还不够完善。基于目前上海轨道交通的规模，应尽快建立起地铁客运服务标识标准体系，将地铁客运服务标识标准体系合理有效地运用到实践中，为地铁客运服务标识标准化建设提供样本。
Abstracts:
［Objective］ In order to optimize passenger psychological experiences when taking metro and enhance the design quality of metro systems, using Shanghai Rail Transit as example, the wayfinding systems of metro hub stations are explored from a psychological perspective. ［Method］ Through literature review and questionnaire survey, the current status of wayfinding systems adopted in Shanghai metropolitan rail transit hub stations is introduced. Utilizing a psychological perspective, the metro spatial wayfinding system is analyzed from aspects such as visual perception, rationality and aesthetics, cognitive maps, and other elements. Improvement suggestions for the wayfinding systems in Shanghai Rail Transit hub stations are also proposed. ［Result & Conclusion］ Despite the existence of local standards and regulations, Shanghai Rail Transit hub stations, especially large-scale metropolitan hubs lack a fully unified wayfinding system planning, mainly reflected in non-standard sign design, low level of internationalization, and the lack of sign settings rationality. Furthermore, there is room for improvement in terms of people-oriented design. Considering the current scale of Shanghai Rail Transit system, it is recommended to promptly establish a standardized system for metro passenger service signs. This standardized system should be efficiently and effectively applied in practice, serving as a model for the standardized construction of metro passenger service signs.
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