Abstract:
Objective To enhance the on-site management level of urban rail transit stations and strengthen enterprise management capabilities, the implementation effectiveness of the national standard
Criteria for Field Management in Enterprise(GB/T29590—2013) is investigated, aiming to explore how to optimize on-site management, improve efficiency and effectiveness, conserve resources, and enhance brand value and core competitiveness of enterprises through this criteria.
Method The characteristics of metro station sites are first analyzed, including their round-the-clock operation, openness, and variability of service users. Based on the characteristics analysis, six key focus areas for station site management are proposed: leadership function exertion, team capacity building, demand identification, business process optimization, and measurement/analysis for continuous improvement. Each aspect is elaborated with specific management mechanisms and strategies.
Result & Conclusion Implementing these management strategies contributes to the refinement of the enterprise on-site management system, the systematic application of quality management tools and methods, and the overall improvement of management standards, forming a management framework that is both acceptable on-site and sustainable in a long-term. Improvement of station on-site management is a long-term endeavor that requires joint efforts from all stakeholders. The importance of enhancing overall management capabilities, particularly adaptability to external environments and risk resistance. This ensures that service quality meets passenger demands, service processes are effectively controlled, and competitiveness is maintained in the field of urban rail transit.