Smart Service Strategy for Metro Station Service Center in the Internet Era

With the gradual maturity of urban rail transit network operation, as a window node facing the passengers, metro station service center affords thousands of service inquiries every day. Due to the urgent needs of the function orientation, population development and economic efficiency of the megacity Shanghai, it has become the trend of future industry service development to build an intelligent service center, provide self\|service and create new travel experience for passengers. In order to meet the diversified needs of passengers and integrate the existing service resources, through analyzing the passenger service demands, intelligent countermeasures and suggestions are provided; the feasibility of applying different technical means at metro station is compared. In this paper, the transformation and construction of a pilot intelligent service center is introduced, which provides a reference solution scheme for the future intelligent development of station service center.